TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD For any questions, please visit the TTA Travel website. All existing Truly Travel bookings have been re-contracted with TTA Travel (ATOL Licence T7173) and existing holiday bookings will be fulfilled as planned. I am now consistently calling nearly every day with ridiculous excuses, none of the colleagues are on the same page and the same promise of they are prioritising it and to wait a week again and again.Truly Travel Ltd had their Travel Trust Association membership closed on 29th October 2021 and are no longer taking new bookings. Eventually, a few days later they picked up and I was told the lie of it's on my booking confirmation which it is not, or the finance team is not working today so I cannot get it but also at the same time they aren't able to provide the number because they have closed my booking. The bank then advised to get the ARN number so they could contact the dispute team, I emailed Teletext asking this with no response and called with no pick up. I have also tried to call the bank, with no success as a chargeback has a deadline of 120 days from the day of purchase which because of Teletext's clever reassurances of a refund in the summer and credit note, the date was passed long ago. I have also emailed their customer complaint email with no response. Or in a lot of cases, I am on the phone for hours without speaking to anyone and have to call it day. I have also got another passenger to join the Twitter rampage and get their attention which has been no success as we are just asked to be patient and to email which they will then deal with. Each time has been a lie since it is now November and no refund has been given, now every time I call I get a fake gasp of shock, and mam this will be prioritised as this is taking too long please wait for x amount of days. It is always the same of mam please email the refund inbox (which I have) or it is being refunded now please be patient, you will get a verification email soon, please wait a week and so on. Since August I have been calling customer care since emails and their live chats were getting no response. ![]() ![]() Meanwhile, Ryan air was able to get in contact to let me know they had refunded our flight tickets, which as I didn't receive it I can only assume it was directly given to Teletext as they booked the holiday. Once July came I have been non stop sending them emails asking for my refund with no response. Any other emails I sent during this period were not responded to. They gave us a credit note and was told to wait until July for their refund inbox to open to then request for it. ![]() I have been chasing Teletext ever since for a refund and have not received one yet. I booked a package holiday via Teletext for a holiday in April 2020. You can of course cancel but the FCO travel advisories at the time of your holiday really depend on if you can get money back or not. If you are not travelling for a while yet the travel advisories may be amended or changed or removed, therefore allowing travel. If shortly and whilst the FCO travel advisories are in place for anything other than essential travel, a tour operator on a package holiday sale would typically allow a cancellation and refund. Much depends on when you are due to go on holiday. Very annoying, we've used them before and had no trouble until now. I think they're just hoping we'll go away. Was then fobbed off with, "someone from the amendment team will be in touch". Was asked why I don't want to go ahead and fly, I explained the govt advice and that our travel insurance would not cover us if we went ahead ( we also have 2 small children). Sat on the phone from 9am and eventually got through at 1:37pm. After the recent FCO advice non-essential travel we decided to contact them about our options. We booked our holiday back in December to go to Fuerteventura. Who ever the management are they need a serious wake up call. By the sounds of things I am not the only one. I made it clear to them that I will never book another holiday with them no matter what the cost. I have struggled to get in touch with them over the past 4 weeks. I have since received the RCN which was for £1000 less than I paid and it states you may get a refund anytime after 30th Sept. I agreed to accept a RCN which was refundable after 31st July. They were confused why I wanted my money back and tried to convince me that I am better rebooking a holiday. I then got a phone call a week AFTER our departure date to confirm the holiday had been cancelled and what other holiday would I like. I eventually complained via the online chat facility (which appears to be removed now) that no one had been in touch to discuss what is happening. ![]() Sent emails in May with still no response. I struggled to get in touch with them prior to our holiday on 5th June to confirm the cancellation. Teletext Holidays are an absolute embarrassment of a company.
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